PRIVACY POLICY

We Value Your Privacy Shopping online requires trust — and we take that seriously. This Privacy Policy explains in plain language exactly what personal information we collect, why we collect it, how we use it, and what rights you have. We will never use your data in ways you wouldn't expect, and we will always be transparent about our practices.

If you have any questions after reading this policy, please don't hesitate to contact us at info@elly-boutique.com. We're happy to help.

This Privacy Policy describes how Elly Boutique ("we", "us", "our") collects, uses, discloses, and protects your personal information when you visit our website, use our services, make a purchase, or otherwise interact with us (collectively, the "Services").

References to "you" or "your" mean any individual who accesses or uses our Services, including customers and website visitors.

At Elly Boutique, we are committed to protecting your personal information and being transparent about how we use it. By using our Services, you agree to the collection, use, and sharing of your information as outlined in this Privacy Policy. If you do not agree, please do not use our Services.

Store Name: Elly Boutique
Company Name: Evolve Venture VOF
Company Number: 94977518
VAT Number: NL866957406B01
Registered Address: Fred. Roeskestraat 90B39, Amsterdam, Noord-Holland, 1076ED, The Netherlands
Customer Service: Monday to Friday, 8:00 AM – 6:00 PM GMT+0

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, legal requirements, or operational needs. Any updates will be posted on our website and the "Last updated" date will be revised accordingly. Where required by law, we will provide additional notice.

How We Collect Your Personal Information

We collect personal information from various sources depending on how you interact with our Services:

Information You Provide Directly

You may provide us with personal information, including:

Contact information: name, address, email address, phone number
Order information: billing and shipping addresses, purchase details, payment confirmation
Account information: username, password, and other security-related details (if applicable)
Customer support information: messages, emails, or enquiries submitted to us

Information Collected Automatically

When you access or use our website, we may automatically collect certain information using cookies, pixels, and similar technologies, including:

Device and browser information
IP address and network details
Pages visited and actions taken on the website
Approximate location derived from your IP address

Information From Third Parties

We may receive information from third parties that support our operations, including:

Shopify, which powers our online store
Payment service providers, who process payments and related billing information
Marketing and analytics partners, who help us understand customer engagement and advertising performance

How We Use Your Personal Information

Providing Products and Services

We use your personal information to:

Process and confirm payments
Fulfil, ship, and deliver orders
Send order updates and notifications
Manage returns, refunds, and exchanges
Provide customer support
Maintain user accounts where applicable

Marketing and Advertising

Where permitted by law, we may use your personal information to:

Send promotional emails, SMS messages, or postal communications
Show relevant advertisements on our website and third-party platforms
Understand customer preferences and improve marketing effectiveness

You may opt out of marketing communications at any time using the unsubscribe link provided in our messages.

Security and Fraud Prevention

We use personal information to help detect, prevent, and investigate fraud, abuse, or security risks.

Legal Obligations

We process your personal information where necessary to comply with applicable laws and regulations, including the General Data Protection Regulation (GDPR — Regulation EU 2016/679), as applicable in Ireland.

Cookies

We use cookies and similar technologies to operate our website, remember preferences, analyse traffic, and support marketing activities. Some third parties may also place cookies for analytics or advertising purposes.

You can learn more about how Shopify uses cookies here: https://www.shopify.com/legal/cookies

Most browsers accept cookies by default. You can manage or disable cookies through your browser settings, though this may affect website functionality.

How We Share Your Personal Information

We may share your personal information in limited circumstances, including:

With service providers who assist with operations such as payments, shipping, IT, analytics, and customer support
With marketing and advertising partners
With affiliated companies within our corporate group, where applicable
When required by law or to protect our rights, property, or safety
In connection with business transactions such as mergers, acquisitions, or restructuring

We do not sell your personal information to third parties.

International Data Transfers

Your personal information may be stored or processed outside your country of residence, including by service providers in other regions. Where personal information is transferred outside Europe, we rely on legally recognised transfer mechanisms such as Standard Contractual Clauses, unless the destination country is deemed to provide adequate protection.

Data Retention

We retain your personal information only for as long as necessary to:

Process orders and returns
Maintain customer accounts
Comply with legal obligations
Resolve disputes and enforce agreements

Your Rights

Depending on your location, you may have the right to:

Access or request details about the personal information we hold about you
Request deletion of your personal information
Correct inaccurate or incomplete information
Receive a copy of your data (data portability)
Restrict or object to certain processing activities
Withdraw consent where processing is based on consent
Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at info@elly-boutique.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with the Data Protection Commission (DPC) at www.dataprotection.ie.

We may need to verify your identity before responding to certain requests.

Children's Data

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

Security

While we take reasonable measures to protect your personal information, no system is completely secure. We cannot guarantee the absolute security of information transmitted to us. If you create an account, you are responsible for keeping your login credentials secure.

Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those sites. Please review their privacy policies before providing any personal information.

Data Controller

The data controller responsible for your personal information is:

Company Name: Evolve Venture VOF
Company Number: 94977518
VAT Number: NL866957406B01
Registered Address: Fred. Roeskestraat 90B39, Amsterdam, Noord-Holland, 1076ED, The Netherlands
Email: info@elly-boutique.com

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please don't hesitate to contact us. We are always here to help.

Store Name: Elly Boutique
Company Name: Evolve Venture VOF
Company Number: 94977518
VAT Number: NL866957406B01
Registered Address: Fred. Roeskestraat 90B39, Amsterdam, Noord-Holland, 1076ED, The Netherlands
Email: info@elly-boutique.com
Phone: +44 7735 052209
Customer Service: Monday to Friday, 8:00 AM – 6:00 PM GMT+0 | Saturday & Sunday: Closed

We aim to respond to all enquiries within 24 hours.