FAQ

What is the delivery time?

  • Processing time: 1–3 business days
  • Shipping time: 6–11 business days
  • Total Delivery time: Approximately 7–14 business days

How can I track my order?

Once your package is shipped, you will receive an email with a tracking link so you can follow your order in real-time.

Does Elly Boutique ship internationally?

Elly Boutique ships exclusively within Ireland. If you have any questions or need assistance, please contact us.

What is your return policy?

We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.

Return shipping costs are the responsibility of the customer, unless your order arrives damaged, faulty, or incorrect. In those cases, we will cover the return shipping costs.

Once we receive your return parcel, we’ll complete the inspection within 2–4 business days and process your refund within that timeframe.

After the refund is issued, it typically takes 7-14 business days for the funds to appear on your statement (depending on your bank/card provider). Please note that processing times can vary.

If more than 14 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@elly-boutique.com.

How can I return an item?

To start a return, please email our customer service team at info@elly-boutique.com. We will provide you with a return number and clear return instructions.

Please note: return shipping costs are the customer’s responsibility unless the item is defective or we made an error with your order.

What are your delivery costs?

We offer free delivery on all orders within Ireland.

Do you ship internationally?

At this time, we deliver within Ireland only.

How can I track my order?

As soon as your order is shipped, you’ll receive a confirmation email with your tracking number, so you can follow your parcel’s delivery progress.

  • What payment methods do you accept?

We accept the following payment methods:

  • Credit & debit cards: Visa, Mastercard, American Express, Maestro
  • Mobile payments: Apple Pay, Google Pay, Shop Pay

How can I track my order?

As soon as your order is shipped, you’ll receive a confirmation email with your tracking number, so you can follow your parcel’s delivery progress.

Company Information

    • Store name: Elly Boutique
    • Company name: Evolve Venture VOF
    • Company number: 94977518
    • Warehouse Address: 18 Adelaide Rd, Saint Kevin's, Dublin 2, D02 DP63, Ireland
    • Business Address: Fred. Roeskestraat 90B39, 1076ED Amsterdam, Noord-Holland, The Netherlands
    • Email: Info@elly-boutique.com
    • Phone: +3197010238977
    • Operating Hours: Monday through Friday, 8:00 AM - 6:00 PM (GMT+0)
    • We strive to respond to all inquiries within 24 hours.